Politique de remboursement

1. How long do I have to return an item?

You have 30 days from receiving your order to request a return.

2. What items are eligible for return?

Items must be:

• Unworn, unused, with tags, and in original packaging

• Accompanied by a receipt or proof of purchase

• Damaged due to reasons not caused by the buyer

3. How do I start a return?

Contact hello@gemmelabo.com. We will provide you with the return warehouse address closest to you. Items sent without prior approval will not be accepted.

4. Damaged or wrong items

Check your order upon arrival. Contact us immediately if an item is damaged, defective, or incorrect.

5. Non-returnable items

The following items cannot be returned:

• Custom or personalized products

• Used, damaged, or incomplete sticker kits

• Items not in their original packaging

• Sale items or gift cards

If you are unsure whether your item is eligible for return, contact us at hello@gemmelabo.com before sending it back.

6. Exchanges

Return your original item first. Once approved, purchase the new item separately.

7. EU 14-Day Cooling-Off

For orders shipped to the EU, you may cancel or return within 14 days for any reason, following the same conditions above.

8. Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days pass, contact hello@gemmelabo.com.